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Refund policy

Cancellations

Orders can be cancelled by contacting us before the order is shipped from our fulfilment centers. Once a label has been created, we are unable to cancel the item(s) in the shipment and you will need to make a return according to our return policy.

Returns

You may return most new, unopened items within 30 days of delivery. These items should be in their original packaging and have their serial number or UPC. Special order returns are at our discretion on a case by case basis. If you would like to make a return or exchange, you must contact us by phone or email and request an RMA (Return Merchandise Authorization) before returning your items.

All returns will be subject to a restocking fee as designated on your invoice. Remember, if you would like to return or exchange your item, you must contact us before sending it back. Items returned to us without notification will not be eligible for a refund or exchange.

Returns will not be accepted on items that are:

Opened or used
Missing their serial number or UPC
Special orders (returned at our discretion)
Returned more then 30 days after delivery
Returned without notification